1. Purpose of Collecting Customer Information
The purpose of collecting customer information is related to issues such as:
- Supporting customers: purchasing, payment, delivery.
- Providing product information, services, and support as requested by customers.
- Sending notifications about our latest programs and products.
- Resolving issues arising from purchasing.
2. Scope of Information Collection
We collect personal information of customers during the ordering process or while using the website, including the following: Full name, Email address, Phone number, Address, and data provided by users during the use of our website.
3. Information Storage Duration
The personal data of customers will be stored until a deletion request is made by the customer. Otherwise, in all cases, the personal information of customers will be secured on the server of LMC.
4. Individuals or Organizations that May Access the Information
- For shipping parties, information will be provided to serve the delivery of goods such as Name, address, and phone number.
- For company employees, there will be dedicated departments to serve customer care during the use of the product.
- Programs that are linked, jointly executed, outsourced for the purposes stated in Section 1 always apply personal information confidentiality requirements.
- Legal requirements: We may disclose customer information if requested by competent state authorities to comply with legal processes.
- Business transfer (if any): in the case of merger, consolidation in whole or in part with another company, the buyer will have the right to access the information we store and maintain, including personal information.
5. Address of the Information Collection and Management Unit
- Company Name: LMC SOFTWARE JOINT STOCK COMPANY.
- Established and operating under Business Registration Certificate No: 0109762951 issued by the Hanoi Department of Planning and Investment on October 4, 2021.
- Headquarters: No. 79, Lane 11, Group 22, Khương Trung Ward, Thanh Xuân District, Hanoi City, Vietnam.
6. Methods and Tools for Users to Access and Edit Data
If you have any requests regarding access and editing provided personal information, you can:
- Call directly to the phone number: +84 (911) 007-789
- Send an email to: [email protected]
Mechanism for Receiving and Resolving Consumer Complaints Related to the Misuse of Personal Information or Use Beyond the Notified Scope:
At LMC, protecting our customers' personal information is of utmost importance. Customers are assured that the information provided to us will be kept confidential. LMC commits not to share, sell, or rent your personal information to any other parties. LMC will only use your information in the following cases:
- Enhancing the quality of services for customers.
- Resolving disputes and complaints within 7 days of receiving the information.
- When required by legal authorities.
LMC understands that protecting customers' personal information is our responsibility. Therefore, if you have any questions or comments related to LMC's privacy policy, or if your personal information has been misused or used beyond the notified scope, please contact us via hotline +84 (911) 007-789 or email: [email protected] for support.