Role overview
LMC Agency is a Vietnam-based end-to-end eCommerce growth partner. We help brands grow on Shopee and TikTok Shop through full-stack services: store operations, marketplace advertising, fulfillment, compliance, and market research. Team of approximately 20 specialists.
Commercial Associate is the entry-level generalist IC on the Commercial team. You support a Commercial Executive (B2) on their assigned account list: listing maintenance, promotion setup, standard buyer customer service, and reporting prep. You learn the platforms, the SOPs, and the reporting cadence hands-on, with clear daily direction from the CE you shadow.
This is a learn-and-execute role. You do not own accounts and you do not manage people. The canonical next step after probation and ramp is promotion to Commercial Executive.
This role suits a fresh graduate or someone with up to 2 years of hands-on platform or retail experience who wants to build a real eCommerce operations career on Shopee and TikTok Shop.
Key responsibilities
Listings and platform operations
- Maintain product listings on Shopee and TikTok Shop: titles, attributes, images, pricing, stock, variants
- Execute listing setup and asset uploads against build briefs from the Commercial Executive
- Catch and flag listing errors, attribute mismatches, or policy issues; escalate to the CE before they go live
- Keep listing data clean and the file structure tidy in Google Drive
Promotion and campaign execution
- Set up platform promotions, vouchers, flash sales, and bundling per a CE brief
- Prepare campaign assets and price scheduling for mega periods (9.9, 11.11, 12.12, Tet)
- Confirm stock allocation and discount depth meets platform requirements before activation; flag mismatches
- Support post-campaign report preparation: data pulls, template population, anomaly flagging
Buyer customer service
- Handle standard buyer inquiries, complaints, and returns within platform SLA windows on Shopee and TikTok Shop
- Process standard return and refund requests following platform rules
- Maintain response rate and satisfaction scores at platform benchmarks for the accounts you cover
- Escalate non-standard cases (fraud, policy disputes, brand complaints, anything that could affect account health) to the CE with a clear summary
Reporting prep and data hygiene
- Pull weekly and monthly performance data from Shopee and TikTok Shop dashboards for the accounts you support
- Populate standard report templates: NMV, units, traffic, conversion, return rate
- Flag unusual movement (sudden drops, spikes, listing suppression) to the CE before the next sync
- Keep account data and shared workbooks accurate and up to date
SOP and tool discipline
- Use Odoo Project and Timesheet daily: create tasks, update status, log time against tasks
- Follow LMC SOPs as the default operating method; surface SOP gaps or unclear instructions to the CE - do not improvise around a published SOP
Tools you will use
- Shopee Seller Center and TikTok Shop Seller Center - primary workspace
- Platform analytics dashboards - data pulls and standard report templates
- Odoo (Projects and Timesheets) - daily task and time logging
- Google Drive - shared documents, templates, asset libraries
- Zalo and Email - Vietnamese with clients and buyers; English internally
Required skills
Must-have at hire (or within 60-day ramp)
- Product listing and data management - accurate, policy-compliant, fast
- Promotion execution - sets up briefed promotions without errors
- Standard buyer customer service - meets platform SLA, handles standard cases solo
- Shopee and TikTok Shop Seller Center basics - listings, promotions, basic ads view
- Spreadsheets - intermediate level (lookup, filter, conditional formatting)
Expected within probation
- Sales data basics - reads dashboards; understands NMV, conversion, traffic, returns
- Reporting prep - pulls data and populates the weekly report template accurately
- Clear written communication in Vietnamese with clients and buyers
- Problem solving - identifies what is wrong and who needs to know before things escalate
- SOP discipline - follows published methods; asks before improvising
- Odoo Project and Timesheet - task creation, tracking, daily time logging
Trainable on the job
- Data visualization and basic charting
- Analytical thinking: connects data points to simple conclusions
- Understanding of platform ads and promotion mechanics
- Campaign lifecycle awareness
- Inventory and stock coordination basics
What we look for
- Fresh graduate or 0-2 years experience in eCommerce, retail, or customer service
- Bonus: 1-2 years hands-on seller-side platform experience at an agency or brand
- Detail-oriented: catches errors in listings, prices, and data before they go live
- Fast learner: reads platform documentation and figures things out without hand-holding
- SOP-disciplined: follows the published method by default and asks before improvising
- Comfortable working in Vietnamese with clients and buyers; reads English documentation without difficulty
- Handles repetitive, high-volume operational tasks without quality slipping
- Based in Ho Chi Minh City (preferred)
What we offer
- Salary: 9.5 - 13+ triệu VND / month (Fixed: 8 - 10.5M + Performance pool: 1.5 - 2.5M, unlocked after probation)
- Benefits: 13th-month pay + standard VN statutory benefits (BHXH / BHYT / BHTN)
- Onboarding: Structured 60-day platform-proficiency curriculum paired with an experienced Commercial Executive
- Training: Hands-on across Shopee and TikTok Shop on real brand accounts from day one
- Career path: Clear promotion path to Commercial Executive (IC track)
- Environment: Small team; your work is visible, feedback is direct, growth is fast
How to apply
Email cv_ca@lmc.vn with the subject line “Application: Commercial Associate”.
Include:
- Your CV (PDF preferred)
- A short note (2-4 sentences) on why eCommerce operations interests you - no prior agency experience required
We respond to every application within 5 business days. Two rounds: a 30-minute intro call, then a practical exercise reviewed with the Commercial Manager.