Operations · Fulfillment Ops
Orders that ship on time - without managing a warehouse vendor yourself.
LMC sits between you and the 3PL - coordinating inbound, dispatch scheduling, returns, and invoice review. You get one accountable coordinator and a monthly fulfillment report. 3PL costs pass through at cost with zero LMC markup.
3PL costs at cost, zero LMC markup - coordination fee confirmed at scoping.
Vietnam-market specialist · Founded 2019 · Shopee Partner · TikTok Shop Partner
Is this you?
Four signs your fulfillment is the bottleneck.
This is for you if
- You have orders coming in on Shopee or TikTok Shop and fulfillment is your weak point.
- You are taking platform SLA penalties for late dispatch.
- You do not want to manage a warehouse vendor relationship directly.
- You want one accountable coordinator sitting between you and the 3PL.
Looking for something else?
Your real problem is low order volume, not shipping.
Managed Marketplace OperationsFulfillment will not fix a demand problem - grow the orders first.
What you get
One coordinator, one report, one accountable party.
One coordinator. Every 3PL interaction managed. LMC never marks up 3PL costs and never owns your stock.
Inbound coordination
Goods-in scheduling with the 3PL - stock movements, SKU labeling, and put-away confirmation.
Outbound dispatch management
Order release to the 3PL on platform SLA schedule - pick, pack, and ship confirmation per order.
Inventory monitoring
Real-time stock-level tracking and low-stock alerts sent to you before runouts.
Returns and claims
Return receipts and condition checks coordinated through the 3PL. Platform claims and disputes handled with supporting documentation.
3PL invoice review
LMC reviews every 3PL invoice for accuracy before passing it through. You pay cost, not cost-plus.
Monthly fulfillment report
Dispatch rate, SLA compliance, returns rate, and stock health - delivered monthly.
How we deliver
From 3PL selection to live operations in three weeks.
3PL selection and onboarding in weeks 1-3, then live operations continuously.
3PL selection and onboarding (Weeks 1-2)
We assess your volume, product type, and dispatch requirements. If you do not have a 3PL partner, we match you to a compatible vendor from our network and manage the commercial setup.
Stock transfer and inbound (Week 3)
First stock movement coordinated. Inbound receipts confirmed, SKUs labeled, and inventory logged.
Live operations (ongoing)
Order release, dispatch confirmation, and SLA monitoring run daily.
Returns and claims (ongoing)
Return receipts, condition assessments, and platform claims handled as they arise.
Monthly reporting
SLA compliance, dispatch rate, returns rate, and invoice reconciliation delivered by the 5th of the following month.
How it is priced
3PL costs at cost. LMC fees disclosed. No markup.
- 3PL storage Per pallet/shelf/unit per month. Passed through at cost.
- Published FW Price List v1.0 rates
- 3PL outbound handling Per order dispatched. Passed through at cost.
- Published FW Price List v1.0 rates
- 3PL returns handling Per return processed. Passed through at cost.
- Published FW Price List v1.0 rates
- LMC coordination fee Pending GM lock. Quoted explicitly - not buried in the 3PL rate.
- Confirmed at scoping
- LMC never marks up 3PL costs. All 3PL fees are passed through at the exact published rate - you see the same invoice LMC receives.
- LMC does not buy your stock or own inventory at any point. We coordinate fulfillment; we are not a distributor.
- The LMC coordination fee is currently being finalized. It will be quoted explicitly at scoping - never hidden in the 3PL rate.
All prices in VND, exclusive of VAT.
Orders ship reliably
The next constraint, not the last one.
The bottleneck moves up the funnel
Once SLAs are reliable, the binding constraint usually shifts to listings, ads, or buyer chat.You want fulfillment coordinated with ads, listings, and buyer chat.
3PL coordination is included inside the full retainer; costs still pass through at cost.
You want paid ads handled separately.
You want buyer chat and reviews managed separately.
Frequently asked questions
What clients ask before handing over fulfillment.
Do I have to use a specific 3PL?
No. If you have an existing 3PL relationship, LMC coordinates with them. If you do not have one, we match you to a compatible vendor from our network - the choice is yours.
Does LMC mark up the 3PL fees?
No. All 3PL costs (storage, outbound, returns) are passed through at the published rate - zero markup. You see the same invoice LMC receives.
Does LMC hold or own my stock?
No. LMC coordinates the 3PL - we are the accountable intermediary, not a warehouse or distributor. Your stock is held by the 3PL under your commercial agreement.
What is the coordination fee?
It is being finalized. It will be quoted explicitly at scoping - a separate line item, not hidden in the 3PL rate. This page will be updated when the fee is GM-locked.
Do you guarantee SLA compliance?
No. SLA compliance depends on stock availability, 3PL capacity, and carrier reliability. We manage every coordination step and flag issues immediately; we do not indemnify against platform penalties.
Can Fulfillment & Operations be added to a Managed Marketplace Operations retainer?
Yes. MMO clients can add 3PL coordination, and the 3PL costs still pass through at cost with zero markup. The coordination workload is absorbed into the MMO retainer scope.
One coordinator. On-time dispatch. No warehouse to run.
A 30-minute scoping call is free. We review your current dispatch setup, confirm 3PL fit, and quote the coordination fee explicitly.
Prefer not to book a call yet? Send us your questions and we'll point you to the right next step.