Commercial Executive

Role overview

LMC Agency is a Vietnam-based end-to-end eCommerce growth partner. We help brands grow on Shopee and TikTok Shop through full-stack services: store operations, marketplace advertising, fulfillment, compliance, and market research. Team of approximately 20 specialists.

Commercial Executive is the mid-level generalist IC on the Commercial team. You run platform operations end-to-end for an assigned client portfolio: listings, promotions, paid ads, campaigns, performance reporting, and buyer-side CS. You own the output for your accounts and back up a peer Executive on a smaller share of theirs. You execute from playbooks, escalate exceptions, and operate without daily direction once ramped.

This role suits someone with 1-3 years of hands-on eCommerce operations experience who is ready to own accounts independently and build toward Senior Commercial Executive (IC track) or Commercial Manager (managing track).

Key responsibilities

Listings and platform operations

• Own product listing quality on Shopee and TikTok Shop for assigned accounts: titles, attributes, images, pricing, stock, variant accuracy
• Maintain listing health proactively; catch suppression risks, attribute mismatches, and prohibited-content issues before platforms flag them
• Coordinate with clients and internal teams on new product launches and seasonal refreshes
• Keep account health green at all times across both platforms

Promotions and campaign execution

• Set up and run platform promotions: flash sales, vouchers, bundling, mega-campaign participation
• Execute platform campaign briefs end-to-end: asset uploads, price scheduling, stock allocation, post-campaign reporting
• Run mega periods (9.9, 11.11, 12.12, Tet) on plan and within scope; submit campaign plan in advance

Platform ads operations

• Run Shopee Ads and TikTok Shop Ads for assigned accounts at brief level
• Monitor ROAS, CPC, and pacing daily during active campaigns; adjust bids and budget to stay within target
• Pull weekly ads performance summaries; surface anomalies before the weekly review
• Escalate creative shortfalls, budget constraints, and platform policy blocks promptly

Performance reporting and analysis

• Build and submit weekly and monthly performance reports: NMV, units, traffic, conversion, return rate, ROAS
• Read trends; identify what is working, what is declining, and why
• Recommend specific next actions (listing edits, budget shifts, promo type changes) based on data, not just describe what happened
• Brief the Commercial Manager on account status; flag at-risk accounts before they become problems

Buyer-side customer service

• Handle buyer inquiries, complaints, and dispute resolution within platform SLA windows
• Manage review and rating health: respond to reviews, flag fake negatives, request removal where policy allows
• Escalate fraud patterns, account-health violations, and policy disputes immediately

Account health and platform compliance

• Monitor compliance for assigned accounts: violation warnings, policy updates, appeal deadlines
• File appeals for unjust suppression or penalties with accurate, platform-appropriate documentation
• Resolve account-health issues within platform-mandated windows

Tools you will use

• Shopee Seller Center and TikTok Shop Seller Center - primary workspace
• Shopee Ads Manager and TikTok Shop Ads Manager - daily during active campaigns
• Odoo (Projects and Timesheets) - task tracking and daily time logging
• Google Drive - shared documents, templates, asset libraries
• Zalo and Email - Vietnamese with clients and buyers; English internally

Required skills

Strong proficiency (must-have at hire)

• Product listing and data management - owns listing quality without errors going to review
• Sales support and promotion ops - sets up all promotion types without assistance
• Platform ads operations - runs campaigns, tracks ROAS, adjusts bids independently on Shopee and TikTok Shop
• Campaign management - executes end-to-end from brief to post-campaign report

Solid proficiency (expected within probation)

• Customer service - handles all standard cases solo; escalates only non-standard
• Account health and platform compliance - monitors daily, resolves independently
• Sales data analysis - reads data, identifies patterns, recommends action
• Performance reporting - builds reports that tell a story, not just fill a template
• Data literacy - reads dashboards, reasons about metrics, structures simple analyses
• Oral and written communication - clear in Vietnamese with clients and buyers
• Office tools - spreadsheets at intermediate level (pivot, lookup, conditional formatting)

Foundation level (trainable on the job)

• Data visualization - charting in spreadsheets and dashboards
• Odoo Project and Timesheet modules - task tracking and time logging
• Active listening - confirms client and buyer needs before acting

What we look for

• 1-3 years hands-on eCommerce operations experience (agency or brand-side)
• Has independently managed at least one live seller account on Shopee or TikTok Shop
• Has run platform ads (Shopee Ads or TikTok Shop Ads) and understands ROAS, CPC, spend pacing
• Detail-oriented: catches listing and pricing errors before they go live
• Data-literate: comfortable reading seller dashboards and building report tables without a template
• Proactive communicator: raises issues early, not after they become incidents
• Fluent Vietnamese; reads English platform documentation without friction
• Based in Ho Chi Minh City (preferred)

What we offer

• Salary: 16.5 - 23+ triệu VND / month (Fixed: 12.5 - 17M + Performance pool: 4 - 6.5M, with quarterly accelerator above target)
• Benefits: 13th-month pay + standard VN statutory benefits (BHXH / BHYT / BHTN)
• Ownership: Direct ownership of real brand accounts; your decisions show in the NMV
• Exposure: Multi-platform across Shopee and TikTok Shop from day one
• Career path: Clear path to Senior Commercial Executive (IC track) or Commercial Manager (managing track)
• Environment: Small team; contribution is visible, feedback is direct, growth is fast

How to apply

Email cv_ce@lmc.vn with the subject line “Application: Commercial Executive”.

Include:

1. Your CV (PDF preferred)
2. A short note (3-5 sentences) on a live seller account you managed - platform, what you ran, what the numbers looked like

We respond to every application within 5 business days. Two rounds: a 30-minute intro call, then a 60-minute case discussion with the Commercial Manager.