Overview
This document defines what LMC’s Fulfillment & Operations (3PL) service contains, how we deliver it, what the client receives, and where its scope ends. It is the source of truth for sales conversations, contract drafting, and delivery scope.
Fulfillment & Operations (3PL) is one of five a-la-carte Marketplace Operations services. It is also a component bundled inside Managed Marketplace Operations. This page covers the standalone version - the lower-commitment option for clients who want their fulfillment coordinated without a full operations retainer.
What it is
Fulfillment & Operations (3PL) is the order-delivery step. It answers one question: “Are my orders shipping on time, and do I have a single point of accountability for fulfillment?”
LMC manages your 3PL relationship so your orders ship on time, platform SLA penalties stop, and you have one point of accountability for fulfillment - without managing a warehouse vendor yourself.
Fulfillment & Operations (3PL) is right for you if:
- You have orders flowing on Shopee or TikTok Shop and fulfillment is the bottleneck.
- You are taking platform SLA penalties for late dispatch.
- You do not want to manage a warehouse vendor relationship directly.
- You want one accountable coordinator between you and the 3PL.
On inventory: LMC coordinates fulfillment. LMC never purchases, holds title to, or takes resale risk on any inventory. The 3PL sub-vendor operates the warehouse; LMC is the coordination layer.
What it is not
Fulfillment & Operations (3PL) is the wrong service if:
- You want LMC to buy your stock and resell it - LMC never owns inventory; this is a hard red line.
- Your real problem is low order volume, not shipping - fulfillment will not fix a demand problem; start with Managed Marketplace Operations.
- You need cross-border or international shipping - Vietnam domestic only.
- You need customs clearance or import handling - goods must clear customs before warehouse intake.
- You want a single party to absorb SLA financial liability - the 3PL is the contractual SLA party; LMC monitors and escalates but does not indemnify breaches.
Process
A scoped retainer wrapped around a 3PL sub-vendor relationship.
- 3PL onboarding. LMC engages its fulfillment sub-vendor on your behalf. Inbound intake covers item count, external inspection, and an expiry check (5% sample for FMCG). An inbound report is issued to you.
- Storage. Inventory is held at the 3PL warehouse - standard ambient or cool (25-28C) based on product category. High-value and fragile surcharges apply per the published price list. LMC does not own or handle inventory.
- Order pick, pack, and dispatch (ongoing). On order notification from Shopee or TikTok Shop Seller Center, the 3PL picks, packs, labels, and dispatches. LMC monitors dispatch confirmation and flags SLA risk before a breach.
- Returns handling. The 3PL receives returns at the warehouse. LMC tracks and reports void-at-warehouse, failed-delivery, and exchange / warranty cases, with a joint-inspection video for exchange and warranty returns.
- Monthly fulfillment report. Dispatch volume, return rate, SLA performance, an inventory snapshot, and an escalation log.
Value-added services available on request (coordinated through the 3PL): barcode print and apply, Vietnamese label application, kitting and combo assembly, IMEI / serial tracking, QC inspection, priority dispatch, and after-hours operations.
What this means for you: you get one coordinator who manages the warehouse vendor, watches your SLA, and reports monthly - without you holding a vendor relationship or running a warehouse.
Deliverables
Through the engagement, you receive:
- Inbound report - per inbound event: item count, condition, expiry check result.
- Inventory snapshot - monthly: stock on hand by SKU.
- Dispatch log - monthly: orders shipped, tracking IDs, SLA status.
- Return records - per returned order: joint-inspection video for exchange and warranty cases.
- Monthly fulfillment report - SLA performance summary and escalation log.
- Pass-through invoice - 3PL costs itemized per the published price list, zero LMC markup.
Price
Packaging mode: Usage-based pass-through. The client pays 3PL costs at cost - zero LMC margin on fulfillment fees. LMC invoices through and remits to the vendor.
Rate reference: FW Price List v1.0, published at lmc.vn/legal/fw-price-list-1-0. New versions take effect 30 days after the update date; active contracts follow OFWSA §7.2. Always quote from the published list.
Key rate anchors (excluding VAT, for reference - always quote from the published list):
| Category | Unit | Rate (VND) |
|---|---|---|
| Storage - standard ambient | M3 / day | 13,000 |
| Storage - cool (25-28C) | M3 / day | 22,000 |
| Outbound B2C - 1st item (1 kg or less) | Item | 3,400 |
| Outbound B2C - each additional item | Item | 2,000 |
| Outbound B2B / seller return | Item | 1,200 |
| Return - void at warehouse | Order | 2,500 |
| Return - exchange / warranty | Order | 10,000 |
LMC coordination fee: TBD - pending GM lock. Zero LMC margin applies to all 3PL pass-through costs. Whether the standalone service carries a separate LMC coordination fee is an open item; confirmed on the scoping call.
All prices exclusive of VAT.
How it connects to the rest of LMC
Fulfillment & Operations (3PL) is the delivery layer. It assumes orders are already flowing.
| Your situation | Recommended next step | LMC service |
|---|---|---|
| Your real problem is low order volume, not shipping | Generate demand first | Managed Marketplace Operations |
| You want ads driving more orders | Run paid traffic | Paid Ads Management |
| You want the buyer-facing layer handled | Chat, reviews, retention | Buyer Engagement |
| You want fulfillment plus ads, listings, and buyer chat all managed | Full managed retainer | Managed Marketplace Operations |
If you want fulfillment coordinated as one part of full store management, that is Managed Marketplace Operations - inside that retainer, 3PL coordination is included and 3PL unit costs are passed through at cost.
Out of scope
- Inventory ownership. LMC coordinates fulfillment; it never purchases, holds title, or takes on resale risk for any inventory. Hard red line.
- LMC as the physical warehouse. LMC is the coordination layer. The 3PL sub-vendor operates the warehouse. LMC does not run a warehouse or employ warehouse staff.
- Fulfillment SLA guarantee. LMC monitors, flags, and escalates. SLA performance depends on 3PL execution - which LMC manages but does not guarantee. LMC does not absorb financial liability for 3PL breaches.
- Cross-border or international shipping. Vietnam domestic only.
- Order generation. This service assumes orders are flowing. If the client’s primary problem is low order volume, route to Managed Marketplace Operations first.
- COD cash management. COD settlement flows through the last-mile carrier’s own cycle. LMC does not collect, hold, or reconcile COD cash.
- Customs clearance or import handling. Goods must clear customs before warehouse intake. LMC does not handle import declarations, duties, or broker relationships.
- Reverse logistics beyond basic returns. LMC receives and records returns. Restocking decisions, re-listing, and warranty resolution with the manufacturer are the client’s responsibility.
- Non-Shopee / non-TikTok Shop channels by default. Website orders, Lazada, and other channels require explicit scoping. Do not commit without Head of Department approval.
How to engage
- Book a 30-minute scoping call - free. We confirm orders are flowing, review product category and storage needs, and walk through the pass-through cost model.
- Receive scope of work and contract. Engagement begins on signature and deposit.
- 3PL onboarding - sub-vendor engaged, inbound intake completed, inbound report issued.
- Pick, pack, dispatch, and returns handling run on an ongoing basis.
- Monthly fulfillment report delivered, with a pass-through invoice itemized at cost.
- Optional next step: move into Managed Marketplace Operations for full store management with fulfillment coordination absorbed.